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Conference Agenda*

September 25 

1:00pm – 3:00pm Board of Directors Meeting (open to CVOA Directors)

1:45pm – 2:00pm Annual General Meeting (open to all CVOA Members in good standing)

1:00pm – 6:00pm Conference Registration

6:00pm – 9:00pm Networking Activities and Cocktail Reception

September 26 

“Big Challenges Demand Bigger Solutions”

7:30am – 8:30am Breakfast and Networking

8:30am – 9:00am Welcome

9:00am – 10:00am Panel #1: 

  • CHANGING SECONDARY MARKET PARADIGMS Some stakeholders believe the secondary market is our greatest opportunity – others see it as our biggest threat. Learn both sides of the debate from experts who are immersed in the marketplace. 

10:00am – 11:00am Panel #2: 

  • GETTING THE DEAL DONE Economic and political forces have ripple effects throughout North America. This panel will explore what it takes to get deals done in this rapidly changing environment. Panelists from diverse fields will share how their expertise can resolve challenges and create opportunities for our industry.

11:00am – 11:45am Networking Break

11:45am – 12:45pm Panel #3:

  • TAKING A STAND: ADVOCACY & GOVERNMENT RELATIONS What are your hot topics: Labour shortageS? Industry ethics? AIRbnb? Learn first-hand how these insiders are shaping policy and guiding our industry through today’s challenges. 

12:45pm – 1:45pm Lunch and Presentation of the Cornerstone Award and the Customer Service Award

1:45pm – 2:45pm Panel #4: 

  • MANAGING PUBLIC PERCEPTION Our industry reputation is shaped by media – TV/radio ads, social, print, blogs, forums. These media experts will share tactics on ways to control reputation management and public image

2:45pm – 3:15pm Free Time/Networking

3:15pm – 5:15pm Special Teambuilding Activity

5:15pm – 6:00pm Free Time/Networking

6:00pm – 9:00pm Networking Activities and Cocktail Reception

September 27 

“Exceeding Experiential Expectations”

7:30am – 8:30am Breakfast and Networking

8:30am – 9:45am Panel #5: 

  • HOW WE DELIVER EXCEPTIONAL RESORT EXPERIENCES Travellers are seeking unique, authentic, personalized experiences – arts, cultural, culinary, sports, educational – in resorts that truly represent their local environment. Learn from these experts how they deliver exceptional resort experiences. 

9:45am – 10:30am Networking Break

10:30am – 11:45am  Keynote Speaker:

  • DENNIS MOSELY WILLIAMS “CREATING TRANSFORMATIVE EXPERIENCES” What inspires companies, and what makes them inspiring? Dennis Moseley-Williams shows organizations how to create transformative experiences for clients, customers and employees. He captivates audiences with his passion, humour and vivid examples of exceptional experiences that create competitive advantage. A certified expert in the Experience Economy, Dennis helps organizations understand that customer experience is the predominant economic offering in the world today. He demonstrates ways in which experiences can be crafted and staged so that they entice, educate, satisfy and transform.

11:45am – 1:00pm  Lunch: 

  • "AN ONTARIO EXPERIENCE" FEATURING A FARM-TO-TABLE MENU, LOCAL WINES & CRAFT BEERS Renowned Toronto restaurateurs Peter Oliver and Michael Bonacini will turn over their entire Westin restaurant to VO-Con attendees and create a special menu just for us. An unforgettable experience to wrap up an exceptional conference.

1:00pm – 1:15pm Closing Comments

*Conference agenda subjected to change.


Cornerstone Vacation Ownership logo

DAE - Dial An Exchange Timeshare


Fiesta Americana Vacation Club

Holiday Systems International logo

LaTour Hotels & Resorts


GB&G Associates

Intuition Brand Marketing

Perspective magazine



Association of Vacation Owners



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